Terms & Conditions of Sales
Orders: 5% off and 10% off discount is for regular price items. Does not applies to Clearance or Special or any already discounted merchandise.
Prices: All prices are based on FOB Houston, TX and are subject to change without notice.
Payment Terms: We accept Paypal, CODs and all major credit cards including Visa, Mastercard, American Express and Discover.
Shipping: Once we process the order, you will receive a confirmation email. Orders will be shipped as complete as possbile. We will use the shipping carrier as per customer's instructions or ship by best way available.While we try to maintain a high inventory level on the most popular items, there are times when a particular style, color, or size is not in stock. If this is the case, we will try to contact you that the item is out of stock and ask if you would like to wait for the product, replace it with a different item, or cancel that part of the order. We strive to ship the order out the same day you place the order, up to three business days. We do not require signature upon delivery.
Claims: Retain all packing materials and the original carton for inspection. Report all damages to the carrier and us within 7 days of delivery. All cancelled orders must be confirmed by fax or email.
Returns: If an item is damaged or defective, please contact our customer service department for return authorization within 7 days of invoice/receipt date. Or fill in the detailed information in the RETURN FORM under Customer Service on our website. We will replace the item with an identical item or with another similar item of the same or lesser value or credit back towards next order. No unauthorized returns. If any purchase of a non-defective item is returned within 7 days of sale for any reason, the amount of the invoice will be applied as a store credit. The customer is responsible for all shipping costs for return of non-defective item and a 15% restocking fee will be deducted from credit to customers account.
Errors and Inaccuracies: Our goal is to provide complete, accurate, up-to-date information on our website. Unfortunately, it is not possible to enure that any website is completely free of human or technological errors. This site may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and some information may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions "including after an order has been submitted" and to change or update information at any time without prior notice. We have taken many meaures to ensure that our photos are as accurate as possible in representing our itmes. This includes, size, color, shape, etc. Please note that color of the products your reveive may not match exactly with what you may have seen on your viewing screen upon ordering. Each and every viewing scrren, in most cases being a monitor, may show a slightly different color due to each manufacturers calibration settings. We can not be held responsible for products that may slightly differ in color upon receipt. We sincerely apologize for any inconvenience this may cause.
If an item is out of stock, MontanaWestHouston may, in its sole discretion and at no extra cost to you, substitute another item for the out-of-stock item if MontanaWestHouston, in its sole discretion, determines that the identical brand and product is available in a form that is of equal or greater value, for example, larger quantity, packaged with a trial sample, or with updated product packaging.
MontanaWestHouston’s acknowledgement of an order means that your order request has been received; it does not mean that your order has been accepted or shipped or that the price or availability of an item has been confirmed. MontanaWestHouston makes a conscientious effort to describe and display its products and services accurately on the Site. Despite these efforts, a small number of items on the Site may be mispriced, described inaccurately or unavailable, and we may experience delays in updating information on the Site and in our advertising on other sites. As a result, we cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability and services. MontanaWestHouston reserves the right to change or update information and to correct errors, inaccuracies or omissions at any time without prior notice. We apologize for any inconvenience. As part of our shipping procedures, we verify the availability and the price before an item is shipped. If an item’s correct price is lower than our stated price, we will charge the lower amount and ship you the item. If an item’s correct price is higher than our stated price, if the item is no longer available or if we determine that there were inaccuracies in our product information, we will cancel your order and notify you of such cancellation via email.